PAYMENT
What payment forms do you accept?
We accept all major US credit cards (Visa, Mastercard, American Express, and Discover) as well as debit cards. Unfortunately, we are unable to process credit cards issued outside of the United States at this time.
Please Note: Refunds are issued to the original prepaid cardholder or account. Make sure that your card is registered to the address you want the refund to get sent back order in case of any future issues with your account.
Cancellations
Our latest update includes a self-cancellation feature. You can cancel any order within 30 minutes of placing it and we’ll take care of the rest. After this time, you will need to submit a support ticket to vapestreetonline@gmail.com.
Please allow 5-7 business days for us to process the cancellation as well.
TOBACCO TAX
What is California Electronic Cigarette Excise Tax (CECET)?
Beginning July 1, 2022, electronic cigarette retailers will be required to collect a California Electronic Cigarette Excise Tax (CECET) of 12.5% of the retail selling price of e-cigarettes containing nicotine or nicotine-free liquid. The CECET is an excise tax imposed on purchasers of electronic cigarettes and related products.
Starting July 1st, we will be updating its retail tax rate for California customers 9.5% + 12.% for a total of 22%. This change will only apply to customers who have their billing address in California.
For more information please visit Here.
SHIPPING
Where do we ship from?
All online orders are shipped from our Henderson, NV location.
Does Vape Street offer in-store pickup?
We are no longer offering in-store pickup.
Route Shipping Insurance
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout. Please check our Route Package Protection for more information.
CUSTOMER SERVICE & SUPPORT
Are all vapes featured in this online store authentic?
Yes. We have partnered with the top distributors and manufactures in the industry to bring you authentic and high quality vape products. Either we get our products from the manufacture themselves or a trusted vape distributor. Each product in our inventory goes under review to ensure the product is up to par with todays standards. Shop with confidence known every one of our products are authentic.
Are in-store reward points redeemable online?
No. In-Store rewards are only redeemable in-store. Our online store uses a completely different rewards system. You can find our online rewards program on the bottom left side of the screen.
Do all retail locations carry the same products?
Yes. As soon as we get new inventory it is distributed to all of our locations. However, during this process it is possible that one store may have the product and the others don’t. For this reason we recommend our customers to call our locations ahead of time before placing a pick up order online.
